Frequently Asked Questions

We offer free standard shipping (5-10 business days) on all orders. You'll receive tracking info as soon as your order ships!

Yes! Contact us within 2 hours of placing your order and we'll do our best to make changes. After that, your gorgeous pieces are already being prepared for shipment.

Yes! We ship worldwide. You'll see exact shipping costs at checkout based on your location.

Don't worry, we've got you covered! Contact us immediately and we will make it right. Your satisfaction is our priority.

With each order, you'll receive a tracking number that you can use to track your package directly on our website. Just enter your tracking number in the track order section!

Check our detailed size guide on each product page – we include measurements for bust, waist, and hips. When in doubt, size up for a more comfortable fit, especially with our flowy styles!

We offer 45-Day Money Back Guarantee! Just make sure items are unworn with tags attached. We want you to feel amazing in your Velori pieces.

Our sizing is based on our detailed size charts available on each product page. We recommend checking the specific measurements for bust, waist, and hips to ensure the perfect fit every time.

We prioritize quality! Our fabrics are carefully selected to be comfortable, durable, and non-sheer. Each product page includes specific fabric details so you know exactly what you're getting.

Once we receive your return, refunds are processed within 3-5 business days. You'll get an email confirmation when it's complete.

Absolutely! You can exchange for any item of equal or lesser value. If you want something pricier, just pay the difference.

Our mistake, our fix! Contact us immediately and we'll make it right.

Email us at hello@thevelori.com – we respond within 24 hours!